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Silver Cross Testimonials

Read what real people have said about working with Silver Cross

Ann J.

Yes, I had an excellent response from Mike in Ohio. He made extra efforts to reach me by phone to respond to my questions. I am in California, we finally found email the best way to communicate, and he was thorough and helpful in his answers. Then he mailed brochures. Then he called to make sure I got the brochures. So, I can say Mike is excellent in providing service and assistance and I really appreciate his promptness. I emailed another company on my own – not part of SILVER CROSS- and it took them more than a week to call me back.

Karen E.

Thank you for putting me in touch with Dave, your local affiliate in Indiana. He personally delivered a Victory motorized scooter to my dad on Friday. He was most helpful in getting the right equipment for my dad. My dad has already been out on his new convertible. I wish I would have done this sooner.

Norman G.

On Saturday, June 23, I e-mailed my inquiry to your Chicago web site. Dave Thorpe, your Oakville representative in Ontario, Canada, telephoned the morning of Monday June 25th and visited our home that afternoon with all the requested information. On Friday June 29th my wife visited the showroom to see a demonstration of the Excel stair lift and placed an order. it is scheduled for delivery tomorrow and installation on Wednesday. Dave’s service was outstanding. My wife and I have been accorded every consideration and are most impressed by his ready understanding of our requirements and the expeditious manner in which he has conducted the business.

Rebecca H.

Greetings from the owners of a great lift! Your affiliate got in touch immediately, had a unit installed as quick as a flash and we now have 3 family members (one in their 70’s, one in their 80’s and one in their 90’s) using it daily and finding renewed independence in navigating through their household. Everything was grand…we appreciate your informative website and, as you can tell, it met our every need. Keep up your good system and outstanding response time.

Margaret K

I just want you to know that I no sooner got home from work yesterday, that I received a call from your local affiliate. She was very helpful with information regarding used vehicles, and she also have us information regarding the purchase of the carriers for the scooters, even though we’re looking into buying one privately. She made us aware of the importance of matching the scooter, carrier, and the vehicle carrying them. We’re thinking about looking at the one used scooter that she has available.

Cathy W.

I appreciate your follow up. It is very rare that a company makes a personal follow up. I am a physical therapist at the Shepherd Center in Atlanta, GA. I work with patients that have spinal cord injuries. One of the issues that I address is home modifications for these patients. I look forward to doing business with you.

Gerard P.

I received a response within 30 minutes or your confirmation of my request. The next day I received a call and was most impressed by the thoroughness of the rep. By mutual agreement, the rep and technician visited my home, inspected the current equipment and made suggestions of ways to proceed. I was delighted by my experience and while I have decided not to buy at this moment, I expect to do so within a year and it will certainly be with the dealer you referred me to. My thanks for your wonderful service.

Cherly R.

“Your affiliate has been most responsive. He has called more than once, sent me brochures . I am contemplating putting in an elevator in my Mother’s home. She is 86 and will not leave the home she has lived in for more than 40 years. I cannot say enough good things about his responsiveness. Your company certainly has the nod at this time due to outstanding customer service provided by your associate.”

Kevin P.

Your local affiliate provided outstanding assistance in our purchase of a stair lift, and had it installed within a few days of the purchase. He was great to deal with. I would be happy to recommend him to anyone looking for a stair lift.

Paul B

I am sending you this note to thank you for all your assistance you provided while I was searching for the most appropriate device to help my parents safely navigate their staircase. I very much appreciate all of your follow up calls. I was amazed on how knowledgeable, thoughtful and helpful you are when it comes to helping a client select the most appropriate device! Thanks to you, my parents now have the full use of their home and the freedom to come and go as they please. They are thrilled! Again, I thank you both.


C. M.

We decided to go with SILVER CROSS because we thought the owner took a personal interest in our situation. We were right. You and your staff have truly given me confidence and gratitude in you and all you have done. Thank you for everything.

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