Yes, I had an excellent response from Mike in Ohio. He made extra efforts to reach me by phone to respond to my questions. I am in California, we finally found email the best way to communicate, and he was thorough and helpful in his answers. Then he mailed brochures. Then he called to make sure I got the brochures. So, I can say Mike is excellent in providing service and assistance and I really appreciate his promptness. I emailed another company on my own – not part of SILVER CROSS- and it took them more than a week to call me back.